[Solved] This Video File Cannot Be Played. (Error Code 102630)

Home > HowTos > Troubleshooting Tips Updated by William on May 11, 2024 | Approved by Jennifer Allen

Watching your favorite video and getting hit with an error code 102630 can be frustrating beyond measure. However, please don't give up on it! This article provides multiple solutions to fix this error code to resume your viewing of the video.

Quick Navigation
Part 1. Why Does Error Code 102630 Appear?
Part 3. Tips for How to Find Lost Video on a Computer/Phone
Part 4. FAQs

Why Does Error Code 102630 Appear?

The "This Video File Cannot Be Played. (Error Code 102630)" is a common error users encounter when playing a video. This error is usually caused by one of the following reasons:

Although there are many reasons why "This video file cannot be played. (error code 102630)" appears. However, there is a solution, and you can follow the steps we provide to troubleshoot.

7 Ways to Fix "This Video File Cannot Be Played. (Error Code 102630)"

Are you watching a video and encountering the error message: "the video cannot be played, error code: 102630"? Don't worry; you can take the following measures to troubleshoot the problem.

Method 1. End All Browser Processes and Restart

Sometimes, some browsing processes may prevent the video from playing, so you can end them and restart the browser to fix the "This video file cannot be played. (error code 102630)" error.

  1. Press and hold the "Ctrl + Alt +Deleted" keys simultaneously.
  2. Click "Task Manager."
  3. Find the web browser name and right-click it.
  4. Select "End task" and Reopen it.

Method 2. Try Restarting Your Network

Network congestion may cause delays or interruptions in obtaining the video URL when watching videos online, resulting in error code 102630. So you can restart your router.

Method 3. Clear DNS Cache

The correct video stream information will not be obtained when the old URL is stored in the DNP cache. So, you can flush DNS to fix error code 102630.

For Windows PC:

  1. Press and hold Windows + X keys simultaneously.
  2. Click Windows PowerShell (Admin) in the menu that appears.
  3. Enter "Clear-DnsClientCache" and wait for the progress to complete.
  4. Go to your browser to refresh the page

For Mac:

  1. Go to Utilities > Applications > Utilities > Terminal.
  2. Enter "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder" and Enter.
  3. Enter the computer login password to confirm the operation.
  4. Refresh the video page.

Method 4. Remove Temporary Browser Files

Corrupt or old cookies and cache can prevent videos from loading with error code 102630. Therefore, you can delete them and reload the video by following the steps below.

For Chrome:

  1. Click the three dots on the far right of the top menu of Chrome.
  2. Select More tools > Clear browsing data.
  3. In the open window, switch to All Time and select all items.
  4. Click "Clear Data" and wait for the process to end.
  5. Refresh your page again.

For Edge:

  1. Click the horizontal 3-dot icon on the right side of the Edge top menu and select "Settings."
  2. Click "Privacy, search, and services." in the left panel.
  3. Find the "Clear browsing data" item and click "Choose what to clear."
  4. Select the Time range as All time and check the following four options.
  5. Click "Clear now" to start clearing the cache.

For Safari:

  1. Click Safari > Clear History on the top menu.
  2. Click the drop-down menu behind Clear and select "all history."
  3. Click "Clear History."

For Firefox:

  1. Click on the three lines icon on the right side of the top menu and select Settings.
  2. Click "Privacy & Security" on the left panel.
  3. Scroll down and find the "Cookies and Site Data" item.
  4. Click "Clear Data" and click "Clear" in the pop-up window.

Method 5. Turn off the browser's Hardware Acceleration

It can free up resources in the CPU and make the browser run smoother and faster, especially for graphics-intensive tasks such as watching HD videos. However, conflicts may occur due to outdated or incompatible drivers. You can disable it to fix the "This video file cannot be played. (error code 102630)."

For Chrome:

  1. Go to Settings > System
  2. Click the slider next to "Use hardware acceleration when available" to turn it off.

For Edge:

  1. Navigate to Settings > System and performance
  2. Find "Use hardware acceleration when available" under System options and turn it off.

For Firefox:

  1. Go to Options > General
  2. Swipe down to find the "Performance" item
  3. Click the checkbox before "Use recommended performance settings" to deselect it.

Remember to restart your browser after changing this setting for the changes to take effect.

Method 6. Turn off VPN

Virtual networks can protect your privacy and improve your browsing experience across regions. But it may also prevent you from communicating with the video. So, if you have VPN enabled, you can try turning it off to resolve the "This video file cannot be played (Error code: 102630)" issue.

Method 7. Need Help from Video Provider

If none of the above solutions for error code 102630 fail, then most likely, the video is corrupted, or the playlist is empty. Therefore, you can contact technical support to resolve the error.

Tips for How to Find Lost Video on a Computer/Phone

Nothing is quite as frustrating as realizing you've lost a cherished video from your computer or phone. Whether it's a sentimental family moment or a hilarious blooper reel with friends, losing the lens will make you despair. But don't panic! With simple tips, you can recover lost videos and get that precious footage back.

For Computer:

For Android/iPhone:

Applies to all:

And finally, always make sure to back up your videos regularly to avoid losing them in the future. With these strategies in your arsenal, you can rest assured that your treasured videos are safe and sound.



Have you ever encountered an error message like "This video file cannot be played. (Error Code 102630)"? It can be frustrating to face this issue, especially when you are excited to watch the video. However, don't worry; this blog has several ways to fix this issue. With these steps, you can enjoy your favorite videos hassle-free.