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Software Support is the process of responding to customer needs with relation to software product/application operation, management, maintenance and enhancement. Software support activities may include software product installation, integration, configuration, upgrades, updates, performance analysis, and customer interactions to address basic software product usage issues.
Configuration Management :
Configuration management is the management of security features and assurances through control of changes made to hardware, software, firmware, documentation, test, test fixtures, and test documentation throughout the life cycle of an information system.
Release Engineering :
Release engineering, frequently abbreviated as "releng", is a sub-discipline in software engineering concerned with the compilation, assembly, and delivery of source code into finished products or other software components.
Technical Support:
Technical support (also tech support) is a range of services, providing tech support services that attempts to help the user solve specific problems with a product rather than providing training, customization, or other support services.
Documentation:
Documentation is a confirmation that some fact or statement is true through the use of documentary evidence. Software documentation is the program listings or technical manuals describing the operation and use of programs. |
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